Privacy Policy

1. Introduction

ListFree Realty ("we," "us," or "our") is committed to protecting the privacy of our website visitors, customers, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at listfreeusa.com, use our services, or communicate with us. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

• Name, email address, phone number, and mailing address when you fill out forms, request a consultation, or list a property
• Property details and listing information you submit through our platform
• Payment information when purchasing services (processed securely through Stripe)
• Communications you send to us, including phone calls, emails, and chat messages
• Consent preferences, including SMS messaging opt-in status

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns)
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our real estate brokerage services
• Process MLS listings and manage property showings
• Schedule and confirm appointments and consultations
• Send transactional messages, including appointment confirmations, showing reminders, and listing updates via SMS, email, or phone
• Respond to your inquiries and provide customer support
• Process payments and manage your account
• Send marketing communications (only with your explicit consent)
• Analyze website usage to improve our services
• Comply with legal obligations and protect our rights

4. SMS/Text Messaging

If you opt in to receive SMS/text messages from ListFree Realty, we will use your phone number to send you messages related to our services. Please review our SMS Consent & Messaging Policy for complete details on our messaging practices, including:

• Types of messages we send (appointment confirmations, showing reminders, listing updates)
• Message frequency
• How to opt out at any time by replying STOP
• How to get help by replying HELP

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. Your phone number and consent data are used solely by ListFree Realty for the purposes described in this policy and our SMS Consent & Messaging Policy.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business (e.g., Stripe for payment processing, Twilio for communications, Google for calendar scheduling). These providers are contractually obligated to protect your information.
• MLS and Real Estate Networks: When you list a property, your listing information is shared with the Multiple Listing Service (MLS) and cooperating brokerages as part of the standard real estate listing process.
• Legal Requirements: We may disclose information when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of ListFree Realty, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit (SSL/TLS), secure storage of sensitive information, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or replying STOP to text messages
• Data Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at [email protected] or call us at (833) 547-8373.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: